How can we help?
Answers to the things people ask most, for both the Academy and the Guild. If none of them fit, send us a message at the bottom and a person will read it.
Membership, billing and the Guild
Anything about your account, your payments or joining us.
hello@risedrivers.comWe reply within one working day, Monday to Friday.
Academy
The membership at academy.risedrivers.com - courses, simulations, tools and live events.
How do I change or cancel my membership?
Sign in to the Academy and open Pricing, then choose Manage billing. That opens your Stripe billing portal, where you can switch between monthly and annual, update your card, or cancel. Cancelling stops the next renewal and you keep access until the end of the period you have already paid for.
Where do I find my invoices and receipts?
The same Manage billing portal holds every invoice and receipt on your account, and you can download them as PDFs. Receipts are also emailed automatically each time a payment succeeds.
Can I get a refund?
Yes, within the window set out in our refunds policy at academy.risedrivers.com/refunds. Message us below with the email address on the account and we will sort it out.
I cannot sign in.
Use the Forgot password link on the sign-in page first - it sends a reset link to your registered address. If the reset email does not arrive within a few minutes, check your spam folder, then tell us below which address you are using and we will look it up.
My payment went through but my account is still on the free tier.
Access is granted automatically the moment the payment confirms, but if a payment succeeds and the tier does not change within a few minutes, that is a fault our end rather than anything you did. Send us the email address you paid with and we will apply it manually.
Which currency am I charged in?
Memberships are priced in US dollars and Founder Ready is priced in pounds. Your bank converts at its own rate if your card is in another currency, so the amount on your statement may differ slightly from the price shown.
What will the charge look like on my statement?
It appears as RISEDRIVERS. If you see a charge you do not recognise from us, contact us before raising it with your bank - we can usually identify it faster than a dispute can.
Guild
The business guild itself - the founder network, the meetups and the mentored pathway.
How do I apply to join the Guild?
Applications go through the form on risedrivers.com. We review every one personally and normally reply within five working days.
What happens when the intake is full?
The same form becomes a waitlist. Nothing you write is lost - we keep your details and come to you first when applications reopen, so there is no need to reapply.
What is the difference between the Guild and the Academy?
The Academy is the membership you can join today: courses, simulations and tools, self-serve. The Guild is the mentored pathway around it - the founder network, the meetups and direct introductions. Founder Ready is the tier that bridges the two.
When are the meetups?
Members meet monthly, and Academy Pro members also get weekly live events. Dates are published on the Events page inside the Academy and go out by email beforehand.
Do you take partnerships or sponsorships?
Sometimes, where they genuinely help our founders. Use the form below and pick Something else, with a line on what you have in mind.
Still stuck?
Tell us what is going on and we will come back to you within one working day. Picking the right topic gets your message to the right person first time.